Refund policy

This Returns & Refunds Policy applies to purchases made through Shauna O'Boyle Art, showcasing artwork by Shauna O'Boyle.

Made-to-Order & Print-on-Demand Artwork

All prints and artworks sold through Shauna O'Boyle Art are made to order and printed on demand. Many pieces are also hand-finished, embellished, framed or created specifically for each order.

Because of the bespoke, made-to-order nature of our work, we are unable to accept returns or offer refunds for:

Change of mind
Incorrect size selection
Colour preference
Personal taste

This does not affect your statutory rights in relation to faulty or misdescribed goods.

Damaged, Faulty or Incorrect Items

Please inspect your order carefully upon delivery.

If your artwork arrives:

damaged,
faulty,
incomplete, or
incorrect,

please contact us within 10 days of receiving your order, so that we can assess the issue and make it right.

📧 shaunaoboyleart@gmail.com

Where appropriate, we may offer a repair, replacement or refund, depending on the nature of the issue.

Non-Returnable Items

The following items are non-returnable, unless they arrive damaged or faulty:

All prints (printed on demand)
Hand-painted or embellished artwork
Framed artwork
Commissioned or bespoke piece

Exchanges

Once an order has been sent to production or dispatched, it cannot be exchanged.

If you place an order and wish to make a change before production has begun, please contact us as soon as possible.

We will do our best to accommodate changes only where materials have not yet been ordered or work has not yet started.

Commissioned Artwork

For commissioned pieces, cancellation terms are as follows:

If a commission is cancelled after the artwork has been completed, Shauna O'Boyle of Shauna O'Boyle Art reserves the right to retain up to 50% of the total commission value, depending on the stage of the project at the time of cancellation.

Any cancellation charges will be assessed fairly and proportionately.